The Debate Over Assistance Animals and Credentials

Service animals, emotional support animals, and therapy pets are three terms that have caused a lot of controversy in the news. One reason is the terms are sometimes used interchangeably, even though they have distinct functions. Another reason is the existence of fake credentials. Finally, there’s disagreement over what type of credentials there should be and what form they should take.


Service Animals: According to the American Disabilities Act, service animals are “individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.” The work or tasks that service animals perform must relate to the individual’s disability.

Currently, the ADA recognizes only dogs and miniature horses as service animals. Miniature horses can be turned away if they cannot be accommodated due to their type, size, or weight. The ADA does not recognize cats as service animals, but there are cats that do work or perform tasks for the benefit of an individual with a disability. For example, the owner of Dezi and Lexi assists her in these ways: calm her during a Post-Traumatic Stress Disorder (PTSD) attack, provide head massages to alleviate debilitating migraines, alert her before a syncopal episode, drive an electric wheelchair, and dial 911 for emergency assistance.

Emotional Support Animals: According to the ADA, emotional support animals “provide companionship, relieve loneliness, and sometimes help with depression, anxiety, and certain phobias, but do not have special training to perform tasks that assist people with disabilities.” The type of animal is not restricted.

Therapy Pets: According to Pet Partners, therapy pets “provide affection and comfort to members of the public in facility settings such as hospitals, assisted living facilities, and schools. These pets have a special aptitude for interacting with members of the public and enjoy doing so.” Dogs, cats, small animals (rabbits, hamsters and guinea pigs), and birds are the most popular types of therapy animals.

The Benefits of Owning an Assistance Animal

Besides the obvious benefit of owning an assistance animal–the particular ‘assistance’ it provides to its owner–there are additional benefits that can be a source of envy for people who don’t need the assistance of a real assistance animal. These benefits most often involve special access. Service animals may enter public facilities and private businesses unless the animal’s presence poses a safety risk and brought onto airlines for free. Emotional support animals may live in residences with a “no pets” rule and brought onto airlines for free as carry-on luggage. Therapy pets may enter the facilities they serve.

The Problem with Fake Credentials

People primarily purchase fake credentials to obtain special access for their pet. For example, by buying fake credentials for an emotional support animal or service animal, a person who moves into a ‘no pets apartment will be able to keep their pet, and can take their pet onto a plane for no additional cost. And in the case of therapy pets, a person might have a legitimate desire to provide comfort to people in need but not want to invest the time or money into obtaining real credentials, perhaps believing their pet doesn’t require any special training. Whatever the reason, because there are people willing to purchase fake credentials, there is money to be made providing those credentials, resulting in an increase in businesses that do so, which makes fake credentials easier to obtain.

Do “fake” assistance animals cause any harm? Yes. They harm residential property owners by unfairly depriving them of proceeds from pet fees or by angering or even driving away other residents who expected their “pet free” building to be pet-free. They harm service animal trainers by causing them to waste time responding to people who are eager to reap the benefits of having a family pet declared a service animal despite having no legitimate need for a service animal. They harm those in the food service industry by putting them at risk for health code violations for allowing entry to animals who are not credentialed. And they harm those who have a legitimate need for assistance animals by sowing distrust and thereby causing tightened restrictions on assistance animals.

Real Requirements, Real Credentials

What are the actual requirements of service animals, emotional support animals, and therapy pets, and how are the fulfillment of these requirements documented? Each type of assistance animal has unique requirements and certification.

Service Animals: According to the American Kennel Club, “Every service dog must be trained in tasking skills specific to the handler’s disability and in public access skills. ADA regulations state that service dogs also must be house-trained and under control at all times in public.”

Service dogs may receive training in various ways. Organizations may specifically breed them as service dogs and then train and place them with clients. People in need of service dogs might hire professional dog trainers to train their family pets. Such people might also personally train their dogs.

According to Service Dog Central, the US Department of Justice permits businesses to ask two questions of people with service dogs:

  1. Is this a service dog required because of a disability?
  2. What is it trained to do to mitigate the disability?

Service Dog Central also notes that if service animals behave inappropriately by disrupting business, behaving aggressively, interfering with other patrons, or toileting inappropriately, a business can exclude service animals due to a “fundamental alteration” or “direct threat.”

Emotional Support Animals: Under the Fair Housing Act, emotional support animals are a “reasonable accommodation to a residence with a ‘no pets’ rule.” A property owner may ask for proof that the ESA alleviates an existing disability, which the Housing and Urban Development Act says may come from a physician, psychiatrist, social worker, or other mental health professional. Given such documentation, a property owner should waive a “no pets” rule or a pet deposit or pet-related rent increase. The Animal and Legal Historical Center states that because on-campus housing meets the definition of “dwelling” under the Fair Housing Act, campuses with “no pets” are required to make or allow reasonable accommodations for students with disabilities.

The Air Carrier Access Act does not restrict the type of animal it will accept as an Emotional Support Animal. It simply stipulates that the animal fit under the seat as “carry-on luggage” and that the owner has a signed letter from a licensed mental health professional. The letter must state the professional’s address and phone number, that the patient has a disorder listed in the fourth edition of the Diagnostic and Statistical Manual of the American Psychiatric Association, and that the patient is receiving active treatment for their disorder from this mental health professional.

Therapy Pets: According to the American Kennel Club, a therapy pet is “trained to provide comfort and affection to people in a facility setting”. Training can start with the owner, who socializes their pet to new people, places, and objects. Steps may vary after this, depending on the organization through which one certifies/registers their pet. The general recommended practice is for an owner to enroll their pet in a therapy pet class whereby the pet therapy team will gain exposure to equipment and situations unique to facilities they might serve, and then in a national therapy pet organization which will provide advice, support, and insurance. As part of an application to a national therapy pet organization, an owner usually needs to provide a temperament evaluation filled out by a veterinarian.

The Debate Over Credentials

While researching this article, I talked with people who own and/or train assistance animals. The more interviews I conducted, the clearer it became how little consensus exists over what type of credentials there should be and how proof of them should be provided. Again, I will cover each type of assistance animal separately.

Service Animals: There are no national organizations that have established standards for service animals. Therefore, if an owner receives a certificate from a trainer or an organization, this only means the animal has adhered to that trainer’s or that organization’s standards, and those standards can vary widely.

For this reason, opinions as to the value of certification varies. One service dog owner, Bunny Allen believes, “There is no value in certification. It has been proven in the courts of law over and over that certificates or credentials do not deem a dog trained. Even the ADA states that no credentials are needed.” Another service dog owner, Sierra Lynne believes instead that legislation is needed to establish national standards and licensing. Such standards would cut down on the sale of fake credentials and limit people’s ability to pass off their pets as service animals by merely dressing them up with a service animal vest, patch, or ID card.

Kristin Sandstede (service dog trainer) recommended a middle ground. She suggested that service dogs should be required to demonstrate a minimum of standard conduct that is upheld at all times. To do this, Sandstede said service animals should carry proof of current vaccinations and proof of passing both the Assistance Dogs International Public Access Test and the Canine Good Citizenship test. The Assistance Dogs International Public Access Test is designed by the International Association of Assistance Dog Partners and consists of a series of objectives designed to evaluate the dog’s behavior in distracting environments. The 10-step Canine Good Citizenship test is considered the gold standard in obedience. AKC recommends retesting the CGC every three years.

Emotional Support Animals: The type of credentials needed for Emotional Support Animals is straightforward. “The ONLY way to make your pet a LEGAL emotional support animal is through your doctor or psychiatrist who is treating you for a mental illness recognized by the DSM-IV,” writes Amanda on her blog Dog Mom Days. She emphasizes that “If you are not being treated for a mental illness, your pet can not legally be recognized as an emotional support animal.”

In addition, Amanda also points out that owners should not register a pet on an Emotional Support Animal registry. “They are not legitimate, and you will literally throw away $60. Not to mention the fact that you make it more difficult for those of us who truly need an ESA.” Amanda suffers from debilitating anxiety when traveling by airplane or when in other cramped social situations. She’s been treated for her mental disorder since age 17. When she began flying with her dog, she discovered she no longer needed anxiety medication during flights, and this is when she asked her doctor to designate Wynston as her Emotional Support Animal. She notes that airlines will not recognize anything except a letter from a doctor, and that airlines have recently been triple-checking her documentation.

A nurse practitioner, Denise Yoder-Gruzensky, shared with me that when she has a patient that she knows would benefit from an Emotional Support Animal, she writes a letter that is reviewed by a lawyer. The letter states only that the patient would benefit from an Emotional Support Animal, without endorsing the specific animal selected by her patient as she cannot vouch for its training. “Proper training is imperative to ensure the safety of the animal, handler, and everyone else in contact with them. I believe there should be regulations to ensure the fakes don’t make it impossible for others to continue have access.”

Even though the type of credentials needed for Emotional Support Animals is straightforward, concern over fake credentials does exist. Sierra Lynne believes that a doctor’s note is too easy to get, and for that reason owners should have governmental clearance and pay a fee. In addition, she believes their “ESA license” should be revoked if they are found in places such as restaurants and grocery stores where ESAs aren’t allowed.

Therapy Pets: Since I joined the therapy pet world a year ago, debate has revolved most around whether or not there is a need for credentials. Some owners believe that if their pet is friendly to strangers and comfortable in new settings, they should be allowed to bring their pet to visit facilities without any paperwork other than current vaccination records. Others recognize that most facilities will require certification, but will purchase fake credentials out of ignorance or unwillingness to invest time and/or money into obtaining valid credentials.

Those who bypass certification for their therapy pet miss out on one of its greatest benefits: insurance. Because therapy pets interact with the public, insurance is extremely important: if your pet were to cause damage or harm, you could be financially liable. Owners of service animals and emotional support animals do not have this option; there is no national organization that provides them with the option of insurance.

Certification is also a source of pride for many therapy pet handlers, as it represents their teams’ hard work. Certification prepares a team to handle the culture of the facility that they will visit, shows respect for the “job” they have undertaken, and often provides the opportunity for ongoing education and support from a qualified pet therapy organization.

A nurse practitioner shared with me that the hospital where she works requires certification from a nationally-recognized therapy pet program. In addition, she does a meet-and-greet with the pet therapy team, and the team must take a test from the hospital’s training partner. If the team lacks familiarity with HIPPA and infection control information, they will receive the necessary training. For her, “this helps eliminate fake certifications.”

As the public is better educated about assistance animal terminology, confusion should lessen over the difference between service animals, emotional support animals, and therapy pets. The debate over what type of credentials there should be and what form they should take will no doubt continue for some time, for there are no easy answers.


Thanks to Terri Jennings of I-CAT who suggested this topic.

Thanks to my husband, Andy Frederick, who helped me wrap my head around the core issues surrounding assistance animals and credentials. He also helped me organize my research and proofread my article. Without his editing expertise, this article would still be a bad first draft. Finally, when my brain hurt from trying to get my thoughts out, he even wrote a couple of paragraphs for me.

Thanks to members of the following groups who amicably debated this topic: BlogPaws, I-CAT, LOAL Omaha, A special thanks to the following individuals who are allowed me to quote them: Denise Yoder-Gruzensky, Kristin Sandstede, (Certified Professional Dog Trainer – Knowledge & Skills Assessed, AKC CGC & APDT C.L.A.S.S. Evaluator and owner of Big Moose Dog Training), Sierra Lynne, and Bunny Allen of Carma Poodale.


American Disabilities Act National Network

American Veterinarian Medical Foundation

Animal Law Resource Center

Deziz World

Service Dog Central

How do I make my dog an Emotional Support Animal?

Emotional Support Animals Present Real Challenges to Businesses


30 thoughts on “The Debate Over Assistance Animals and Credentials

  1. Thank you for the mention and for addressing this issue properly. With so many reality shows these days touting their pets as service animals or ESA’s, it’s really become a hot topic. Being cats and not legally accepted as service animals at this time makes us cringe when we see others taking advantage of the non existing regulations. We, like most “real” service animals would welcome standardized requirements. Great article.

    Luv ya’

    Dezi and Raena


    1. Thanks for the compliment on my article! My cat Rainy and I are a therapy cat team. We’re proud of the efforts our certification takes. Assistance animals play a valuable role in our society and it saddens me to hear of how fake credentials are eroding their status.

      By the way, I’ve love to do a full interview with you! I’d love to see the day when cats are recognized along with dogs as service animals.

      Liked by 1 person

  2. Thanks for breaking this down and expaining it so well. It is a confusing and challenging topic. This helped clear up the category differences and highlighted the many issues.


  3. This is a really good article on an important topic. I am increasingly concerned about fake service animals. they can cause so many problems for legitimate ones.


    1. Thanks! Fake service animals, emotional support animals, and therapy pets are becoming an increasing problem. The good news is businesses seem to becoming more knowledgeable about how to identify the fake ones.


  4. An interesting topic for sure, and one I’ve see discussed quite a bit lately. Hopefully well thought out posts such as this will help bring awareness and knowledge to the topic of service animals, ESAs, and therapy animals and why fake service animals/etc can be so detrimental.


    1. When it comes to service dogs, I also wish the cost of training was less or that were more financial helps for those who need service dogs but that’s a different issue. Thanks for reading my article!


  5. This is a really important topic. I hope the day will come that cats are respected as service animals. I also think there should be some way to limit people using the word service animal or emotional support animal to bring a badly behaved pet in public. When a “service dog” – or at least a dog wearing a service dog vest -is reactive and bites another dog something is not right


    1. As a result of my research, I’ve come to believe that some form of legislation is needed. This way owners with true assistance animals will have training and credentials. At the same time, businesses will have an easy way to turn away those whose animals aren’t properly behaved.


    1. As a result of my research, I’ve come to believe that some form of legislation is needed. This way owners with true assistance animals will have training and credentials. At the same time, businesses will have an easy way to turn away those whose animals aren’t properly behaved.


  6. This would make an awesome printable for people who can’t read online for very long. It is full of valuable information when this assistance animal thing is getting out of hand. There should be legally codified descriptions of what each specific type of animal is with certification to back it up – countrywide (although in the USA I am not sure this would be managed?)


    1. Codified description cards do exist, but just from individual organization. It would also be helpful for those cards to include information how to identify true assistance animals from the false ones.


  7. Thanks for breaking down the myths and facts surrounding this topic. I worked for an animal shelter and one of the complaints I saw here and there was airlines not taking assistance animals seriously despite the owner showing proper credentials. It’s important to educate folks.


    1. I talked with a couple of airline attendants. They both used to have a lot of respect for assistance animals, but have seen so many misbehaved animals on flights that now they’re skeptical about them. It’s a sad situation. I hope the real assistance animals can regain the respect they used to have and deserve.


  8. It’s so unfortunate that people take this issue so lightly and fake having service animals rather than pushing for dog-friendly businesses and airlines. I hope the laws can be straightened out so it’s not harder for people with disabilities to live their lives, and not have to worry about fake service animals attacking the service dog that had to go through years of training for public access.


    1. Some people are simply ignorant of what it takes to have a real assistance animal. Education will potentially help them see the error of their ways. Other people are unfortunately selfish and that’s when legislation becomes the only solution.


  9. Thanks so much for writing this important article. Years ago someone told she was going to get a fake certificate for her father-in-law’s dog because he loved to be with the dog. I wish I could have shown her this. I’ve shared it a few times, and will share again!


  10. This is such an excellent and informative article on a very important topic. I have such respect for working dogs – service, therapy, assistance, and military working dogs. Just recently, it came to my attention that someone we know through other parties announced quite suddenly their dog was a therapy dog…and those close to this person believe it is fake as this person refuses to not bring the dog with them wherever they go and never, ever mentioned it was in training (which they would have), and honestly, why fake it? Wouldn’t they be so proud after completing the certifications? Fake – wow…this is something that really raises my blood pressure. This post is so very important. I am Pinning and sharing to get the correct info out and maybe somehow that person will also read it. Thank you for all your research on this very imporant issue.


    1. As a former teacher, I worked with many students who took pride in their efforts. Maybe they failed a few times or made sacrifices, but these were worth it to succeed. Others felt the ends justified the means. If lying got them the friend, grade, or reward they wanted, this was all that was important. It’s the way people are.


  11. Very interesting and potentially controversial topic. I know there is a need for each type of animal, but I’m afraid too many people take advantage of a lack of national standards for certification. I do believe that people who need these various support animals will have a different perspective on what is needed. The important thing to remember is how the animals will act in public around other people it doesn’t know. I’m still divided on how I feel about the issue.


    1. From my research it seemed as if the least abuse existed in the therapy pet world. I suspect that is because of the checks and balances in place. If a therapy pet misbehaves in a public setting, it can be barred and so there is more pressure for a handler to undergo proper procedures. This isn’t so true of other assistance animals.


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